Everything you need to know about using Cogo. If there is anything you can't find, we’re just an email away.
These Terms & Conditions (“Terms”) are a legal contract between you and Cogo ApS (“Cogo”, “the Company”, “the Service”, “We” or “Us”). The Cogo mobile application (“Cogo”, “Cogo App”), is managed by Cogo ApS, CVR 41261560, Nørregade 28D, 1165 København K, Denmark . These terms govern (I) Users that install and use the Cogo mobile application (the “app”), (II) Users that visit the website www.cogoapp.io ; (III) Users that use and access the Cogo Services provided through or enabled by the app (the “services”).
By using the Company’s Services you, the user, acknowledge these Terms and the limitations of liability as well as disclaimers of warranties, and other terms which affect your legal rights. If you do not agree with these terms, or if you lack capacity or authority to agree to these terms, do not install or use the app or access the services. Therefore, it is important that you read and understand the Terms before using the Services, as defined below.
“Mobility services or Services in general” means services related to the transport of people offered and supplied by the Mobility Operators independently and autonomously with regard to Cogo ApS.
“Cogo services” means the aggregation service provided by Cogo ApS through the mobile application, as better described in Article 4, and the ancillary services connected with the various functions of the Platform, excluding the Mobility Services provided autonomously by the Mobility Operators.
“User or You” means the person accessing the Cogo app, the Cogo website and/or uses Cogo’s Services.
“Operator” means the company, other than Cogo, which provides the Mobility Services aggregated within the Platform.
“Partner” means any third party that promotes the Services through promotional campaigns which, with the consent of the specific User and in accordance with local laws and regulations, may offer the User discounts, gifts and so on.
3. SCOPE OF SERVICES
To get the most out of Cogo, it is important that you as a user understand our role in providing this Services. Cogo is a shared mobility aggregator that find and display the best mobility solutions to reach a destination by comparing all available alternatives in your close proximity (example shared electric scooters, bikes, cars, or mopeds). Our mobility aggregation service has the sole purpose of facilitating options for the User to compare and choose between the different Mobility Operators available in the surrounding area. Cogo is fully independent and must therefore not be confused with the Mobility Operators that provide and operate the mobility fleets. Our App and Service contain material that we produce and own, such as software, text, graphics, and imagery. We do not own any of the rides that you see in the App, which is provided to us by third parties/Mobility Operators (ex. Voi, Donkey Republic, ShareNow). The User is also aware that the aggregation and functionalities of the Platform connected with the booking of the Mobility Solution do not necessarily presuppose the existence of a specific commercial agreement between Cogo and the Mobility Operators.
Reservations / Bookings
When you find a shared Mobility Solution that suits you, you may book directly in the Cogo App or you may switch to the selected Mobility Operator’s own application (the “Operator”), where you can book your vehicle sharing. To access the vehicle, however, it might be necessary to switch to the selected Mobility Operator’s application or, in the case of some Operators, to access the vehicle directly through Cogo. For some Mobility Operators, the User is enabled to login and register a User account through Cogo, and also to buy and pay for Mobility Solutions. Only in the event of specific agreements with Providers will Cogo distribute certain Mobility Services.
For the purposes of booking the Mobility Services and for the use of the additional features described above, the User grants Cogo ApS a mandate for the fulfilment, in his name and on his behalf, of all the documentation and activities necessary for this purpose for the Mobility Operators services. In order to access certain services, you may be required to create a Cogo account. If you do so, you are responsible for the completeness and that your data and information is accurate and up to date. You are also responsible for maintaining the confidentiality of your Cogo account, and you further agree to accept all responsibility for actions, information and activities that occur using that account.
Accuracy of Data
We do not offer guarantees concerning the correctness and completeness of data provided by third-party Mobility Operators. We do not offer guarantees on the Mobility Operators Services nor are we responsible for their content, availability, accuracy or functionality of these services, sites and resources. The point of contact for the User for questions and complaints relating to a Mobility Service and its operation is always with the Mobility Operator. You, the User, therefore assumes all risks deriving from the use of any website, service or third-party Operator accessible from our Service.
Our ability to deliver all the functionality of our Services requires a stable data connection and access to locational services like GPS. If your phone’s ability to access data via wireless networks (like 3G or 4G) or the Internet is compromised, the Services may be delivered incompletely, slowly, inaccurately, or not at all. These connectivity problems can arise from many sources, ranging from physical interference to power outages to errors by telecommunication providers. Once again, your ability to effectively use the App or Services may be compromised through no fault of Cogo, and we cannot accept any responsibility for any problems or damages which might occur.
The Services also depends on your device. If your device is damaged, not compatible with the App (including updates to the App), or if you have turned off permissions on which the App relies to deliver all the functionality of the Services (such as location sharing), then your ability to effectively use the App or Services may be compromised through no fault of Cogo, and we cannot accept any responsibility for any problems or damages which might occur.
Disclaimer of Warranties
From time to time we may need to make the App or the Services unavailable in order to fix bugs, perform maintenance, install updates, or similar tasks that improve the overall service we deliver. We make every effort to do so during times that have the least impact, but we cannot accept any responsibility for problems or damages that occur because of App or Services unavailability for these reasons.
4. ACCESS TO SERVICES
By using Cogo, subject to your compliance with these terms, and for as long as we make the Services available through the App, you are hereby granted a personal, non-commercial, limited, revocable, non-exclusive, non-transferable right, in order to (if applicable) search, compare, book, pay for, and use the Service, and only for such purposes. This does not include any right to directly access the software, databases, algorithms or data which powers the Services and App, nor any right to obtain a copy of the source code or architecture thereof. Cogo ApS and its assignors hold and shall continue to maintain all rights regarding the Platform. Cogo may only be used in accordance with these Conditions and within the limits of compliance with third party rights.
When installing the App and using the Services, you must comply with all applicable laws and regulations.
When installing the App and using the Services, you must not: (i) decompile, disassemble, reverse engineer, investigate, or otherwise access any non-UI portion of the App; (ii) circumvent any limitations we place on your use of the App or Services; (iii) use or display the App in such a way that allows derivation of information about the Services that was not intended to be made available to users; (iv) circumvent any security features or technological protection measures built into the App; (v) automate access to the App or the Services, including, without limitation, through the use of bots, scrapers or other similar devices; (vi) attempt to install the App or access the Services after having been banned by us.
You as the User is responsible for meeting all the requirements for the use of the Mobility Services agreed with the Mobility Operators, according to the applicable terms and regulations (such as age, driving licence required for vehicle rental, identification documents, etc.). Any use of our Services in such a way as to violate the contractual terms and regulations applicable to the Mobility Operator is prohibited, with the consequent obligation of the User to indemnify and hold Cogo ApS harmless from any prejudicial consequence deriving from the violation of the prohibition provided for in this article. Cogo ApS expressly reserves the right to retroactively cancel licences or benefits granted to the User for any behaviour prohibited under the Conditions. Cogo shall determine, at its sole discretion, whether the User's behaviour is to be deemed prohibited; Cogo’s decision is final and irrevocable, and the User renounces any right to challenge this decision.
Further, by accessing and using Cogo, the User declares and guarantees to have the right, authority and ability to enter into this agreement.
5. LIMITATION OF LIABILITY
The use of Cogo and our Services is at your discretion and risk. We assume no liability for damage to your mobile, tablet or computer, loss of data, loss of revenue, loss of profits, loss of business opportunities, lost time, damage to property or other damage resulting from the use of Cogo or our Services. To the fullest extent permitted by applicable law, we do not offer any guarantee: (i) as regards the safety, accuracy, reliability, timeliness and performance of our Services; or (ii) that Cogo or our Services are error-free, or that any errors are corrected. In no event shall Cogo ApS, its officials, employees or agents, be liable for indirect, incidental, special, punitive or consequential damages of any kind arising out of or in connection with the use of Cogo or our Services in violation of the Conditions.
As part of the Services we provide, you may receive push notifications, SMS/MMS messages, alerts, e-mails or other types of messages sent directly to you within or outside of Cogo (“Push messages”). You can check the settings of Push messages, and you can activate or deactivate them through the Cogo App (with the possible exception of important service announcements and administrative messages).
We may terminate these Terms without cause and without prior notice if we suspend access to Cogo, the App or our Services. In the event of termination, all licences and other rights granted to you under these Terms shall cease immediately. We will not be liable to you or to any other person for the termination of our Services. In the event of termination or suspension, you will no longer be able to access all the information you have submitted to Us. You may terminate these Terms without cause at any time by uninstalling the App and ceasing to use the Services.
The User acknowledges and recognises that all information, data, software, content, music, sounds, photographs and images, videos and any other content on and relating to Cogo, are the exclusive property of Cogo ApS and its assignors. Users do not acquire any rights that refer to Cogo or our Services, the only right is the right to use Cogo or our Services in compliance with the Conditions.
The trademarks and logos that distinguish the Mobility Operators are the exclusive property of the Mobility Operator; the reproduction of these distinctive signs within the Platform is for purely descriptive purposes. It is expressly forbidden for the User to reproduce or use in any way the brands and logos of the Mobility Operator without their explicit permission. Contact the Mobility Operator for more detailed information about these designations and their registration status.
All images that are not our own are used with full rights from Unsplash according to their license agreement and Terms & Conditions (on 26 april 2020) which can be found here: www.unsplash.com/license
We would like to thank the follow contributors for their work, and for allowing us to use their images:
10. PROMOTIONAL CAMPAIGNS
If you, as a User, give your consent to participate in a promotional campaign promoted by a Partner, the User must accept the specific terms and conditions for that specific promotional campaign. The management and completion of the promotional campaign shall be the responsibility of the Partner.
11. GOVERNING LAW AND JURISDICTION
The terms of this Agreement are governed by and constructed in accordance with Danish law. If there is a dispute regarding our Service or these Terms, legal proceedings may be brought by either of us in the Danish courts only.
The Terms shall constitute the entire agreement between You and Cogo ApS regarding Cogo and our Services, and supersede all prior communications between you and Cogo regarding our Services. If any provision of the Terms is deemed invalid by a court of competent jurisdiction, the remaining provisions shall remain in effect for all purposes.
Cogo ApS shall not be responsible for any failure to comply with the obligations assumed here in the event that such failure is due to causes beyond the reasonable control of Cogo ApS, including, but not limited to, mechanical failures, interruption of telephone and communication lines, “line-noise” interference, etc …
The contract subject to the Terms shall be deemed concluded by the User in a personal capacity and is therefore not transferable to third parties, just as the individual rights deriving from it are not transferable or sublicensable.
Status of the Parties
These Terms do not create any relationship of employment, partnership, agency, trust, franchise, or joint venture. Nor do they create any fiduciary duties.
13. CHANGES TO THESE TERMS
We may amend any part of these Terms by adding, deleting, or varying their content. These amendments may be made at any time and from time-to-time in our discretion, the amendments will take into effect immediately and will apply to all Users. Users will be notified via email and/or the app, and will be published on our website www.cogoapp.io and in our App.
If you disagree with any amendments, you may terminate these Terms by uninstalling the App and ceasing to use the Services. If you do not uninstall the App and cease using the Services during that time, then by your continued use, you are considered to have accepted the proposed amendments.
14. CONTACT INFORMATION
If you have any questions or concerns, you may contact us by using the contact information below or connect with us on our Website.
Address: Nørregade 28D, 1165 København K, Denmark